Shipping policy

Shipping Policy — OSSIA

Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information.

Note: During peak periods (sales, holidays), processing times may be slightly longer.

Shipping Times & Fees

Standard shipping: estimated delivery time of 5 to 12 business days
Maximum delivery time: up to 30 business days

Shipping fees are calculated at checkout based on your address and the chosen delivery method.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking number.
You can follow your package using the link provided in that email.

Address Errors

Please make sure your shipping address is correct.
If you notice an error after placing your order, contact us within 2 days at:
📧 hello@ossiacare.com
After this timeframe, we cannot guarantee that the address can be modified.

Delivery Delays

OSSIA cannot be held responsible for delays caused by carriers or customs.
If you have not received your order within 30 business days, please contact us at:
📧 hello@ossiacare.com

Lost or Stolen Packages

OSSIA is not responsible for packages marked as “delivered” by the carrier.
If your tracking shows “delivered” but you haven’t received anything, please contact the carrier directly.
You may also write to us at hello@ossiacare.com, and we will do our best to assist you.

Contact

For any questions regarding shipping, contact us at:
📧 hello@ossiacare.com